Force Information Systems (FIS) were proud to attend this year’s Professional Standards and Ethics Conference, held at The Queens Hotel in Leeds on 6-7 October 2025. The event focused on culture, candour and accountability — three pillars underpinning reform across policing and the continued effort to strengthen public trust and ethical practice.
The conference brought together senior leaders from across UK policing to share insights on professional standards, counter-corruption, and the evolution of vetting and ethics. For FIS, it was an opportunity to showcase our ongoing collaboration with forces and national policing bodies, and to highlight how our Centurion platform continues to adapt to the needs of modern policing.
Centurion Integration with Single Online Home
A highlight of the event was the presentation on Centurion’s integration with Single Online Home (SOH), delivered by Chief Inspector George Palmas (NPCC Digital Public Contact), and Inspector Lizzie Green (GMP Professional Standards Directorate).
The presentation outlined how the integration is helping streamline the complaints process across forces by linking the Digital National Complaints Form directly into Centurion. This reduces manual handling, saves time, and improves data consistency. Since the integration went live, nine forces are already using it, saving an average of 7.4 minutes per form — equating to around 3,300 hours of manual capacity released since April 2024.
Survey feedback highlighted significant benefits:
- “Without doubt has saved significant amount of time.”
- “Glad we moved over to it.”
- “The process saves time, is useful and prevents data errors.”
The feedback also helped identify areas for future improvement, demonstrating the ongoing collaboration between FIS, NPCC and forces to refine and enhance the system.
The Impact
The results speak for themselves — improved efficiency, greater consistency, and better data standards. As more forces adopt the Centurion–SOH integration, those savings are expected to grow further, freeing valuable staff time and strengthening accountability.
Continuing to Support Policing
Alongside these developments, FIS continues to enhance the Centurion platform, with Version 7.5 recently released. The update includes:
- A new Admin API tool
- Single Sign-On capability
- FOI view tool
- Bulk download of DiD files
- Document security (view-only mode)
- Document audit functionality
- Additional bug fixes, enhancements, and security updates
We’re also preparing for Version 7.6, which will introduce further tools and integrations to meet the evolving needs of professional standards teams together with the changes required to comply with
The Police (Conduct, Performance and Complaints and Misconduct) (Amendment) Regulations 2025.
FIS remains committed to working alongside policing to deliver secure, efficient and ethical technology solutions that make a measurable impact.